Returns & Refunds policy

Thank you for choosing usvisainterview.com.
We strive to provide accurate and reliable U.S. visa guidance services.
Please read our Return & Refund Policy carefully before using our services.

1. No Refund for Completed Services

Because we provide digital services, consultation, and application assistance, refunds cannot be issued once:

• The service has been started

• Guidance has been provided

• DS-160 or any visa form has been processed or reviewed

• A consultation call/online support session has taken place

Digital and advisory services cannot be returned or undone, therefore all completed services are non-refundable.

2. Eligibility for Refund (Before Service Starts)

You may request a refund only if:

• You paid for a service by mistake

• Our team has not started working on your application

• No consultation or support has been provided yet

If eligible, refunds will be processed within 5–7 business days.

3. Incorrect or Duplicate Payments

If you made:

• A duplicate payment, or

• A wrong amount transfer,

you can request a correction or refund with valid proof of payment.

4. Service Delays

We always aim to deliver services on time.
Refunds are not provided for delays caused by:

• Government websites (travel.state.gov, usvisascheduling, CGI Federal, etc.)

• Server issues

• Appointment unavailability

• Client delays in providing required documents

5. Client Responsibilities

Refunds will not be provided if:

• You provided incorrect or incomplete information

• You changed your mind after service begins

• Your visa is refused (we do not guarantee visa approval)

• You fail to provide required documents on time

6. How to Request a Refund

If you believe you qualify for a refund, contact us at:

Email: contact@usvisainterview.com

Email: usvisainterviewuvi@gmail.com

Website: usvisainterview.com

Please include:

• Full name

• Email / phone number used for booking

• Payment receipt or transaction details

• Reason for refund request

7. Changes to This Policy

We may update this Refund Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.